FAQ's

 

Q: What types of duct and fittings do you sell?

A: Our current product range includes custom plenums, custom return boxes, ductwork end caps, trunk duct increasers/reducers, filter racks, and more. If you don't see the fitting or duct you need listed, please send us a message. We can most likely custom-make it to your specifications.

Q: Do you offer international shipping?

A: No we do not offer international shipping.

Q:Is the ductwork piece I ordered shipped fully assembled or is minor assembly required?

A: Minor assembly will be required for all plenums. This simply includes tapping/snapping together a male and female "Pittsburgh" joint. The joints inter lock and your 2D plenum becomes 3D.

Return air boxes and transition pieces are shipped fully assembled and require no assembly

Q:What is the lead time on the ductwork piece I ordered?

A: Orders are shipped on Monday, Wednesday and Friday each week.

Q: Where is my ductwork created?

A:  We are located in the Northeastern United States and source all our sheet metal domestically.

Q: Do you accept returns?

A: Returns are accepted. The buyer is responsible to pay return shipping plus a 10% restocking fee. However if we made a mistake we will correct the mistake at no charge and get your ductwork in the mail as soon as possible